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Customer Feedback
Below are some of the comments we have received from our customers. We always welcome feedback from our customers - please contact us using the details on our contact page.
Today I received the book that I had been waiting "forever" to purchases and I am ecstatic with it. I love it and wanted to thank you dearly for making it possible for my receiving the discount. Thank you so much for the packaging and making it possible... L.C. USA
Received just in time before the postal strike. Many thanks to Tim for his photographic feats and to everyone for your excellent service. The book is exactly as described and it is a real pleasure to own. Many thanks. S.W. UK
The books arrived yesterday, and I picked them up at the post office today. They arrived in excellent condition. I am sure that is due to your care in packing them. It is no wonder your company wins customer service awards. You certainly have my vote. Thanks to all involved in finding these books and sending them on to me. I feel like I am writing to someone in the " Charing Cross" movie... W.P. Canada
Just to let you know that I received the book this morning, in perfect condition. Thank you so much for your great service. I was really pleased with the whole experience of ordering from you. S.M. UK
Delighted. Excellent service as always. Brilliant value. Please keep me on your mailing list. I.D. UK
Order received safely on 6th September. Again delighted with purchase and service- I can see why you have received 'Outstanding Customer Service' Award. It's a brilliant service! J.C. UK
Thank you so much Stella Books! You have become my favorite source (for feeding my habit.) I'm sure they will arrive safely... Again, many many thanks for being there. Your bookstores are a marvel. L.K. USA
I ordered this book 12 noon yesterday and it hit my desk in London at 0845 this morning. Nice copy. Much pleased. Five gold stars for delivery service. Thankyou very much. M.E. UK
I have received the books as noted below this morning. I am very pleased with them. I cannot praise your company enough. Your customer service has been excellent. Unfortunately I do not need to buy many children's books at the moment now as my children are grown up so will probably not need to use your service very often but If and when I have grandchildren I will remember you!! Thank you and your staff very much on my behalf... P.J. UK
I am very pleased with your honest, efficient service and helpful, friendly communication.... My wife and I also appreciated your color brochure. What a charming location you have for your business setting. Also it is plain to see that the staff are all very happy, aimable people. D.K.M. Canada
Just a quick email to let you know our latest book order arrived safely today, beautifully presented and packaged as before. Many thanks for the care taken and the efficiency of your service. It is much appreciated. We will continue to check your website to see if there are any other books we have not yet purchased and look forward to doing business with you again. A.F. Australia
Hi just to confirm receipt of my order. Can I say that your service exceeds excellent in my estimation and the book was exactly as described re condition and superbly packaged. Well done I shall certainly be buying from you in future. D.A. UK
Lovely looking website. A pleasure to receive it (your newsletter). Have passed it on to some friends. J.M. Canada
Just a quick e-mail to let you know my book has arrived, beautifully packed and in excellent condition. I didn't expect the dust jacket to be in a removable laminated sleeve, that shows attention to detail which is much appreciated. I have been looking for this particular edition for a considerable time and I'm really pleased you were able to help. I'd just like to finish by saying that I have never had better dealings with any book seller, ever. Now that I have found you, be assured I shall be back when the need arises. M.S. UK
Thanks for the info. regarding despatch of my order. Once again, many thanks for a first class service and may I compliment you on your excellent website. R.S. UK
I would just like to say, how useful, I find the pictures of the book covers. I appreciate to do this for all your stock would probably be an enormous task but sometimes the descriptions are very similar and to see the cover has saved me on many occasions, from purchasing a book I already own. I also, love receiving your newsletters. J.C. UK
Thank you for the message concerning this order. My book arrived today, and I am very pleased with it, just as with the previous Annual I ordered from you recently. What particularly impresses me regarding Stella Books is the high standard of accuracy you apply to the descriptions of books you offer for sale. R.P. UK
I have received the books as noted below this morning. I am very pleased with them. I cannot praise your company enough. Your customer service has been excellent. Thank you and your staff very much on my behalf also at Stella Books. P.J. UK
Both packages arrived first post yesterday in perfect condition. That is total transit time of about 19 hours, I guess, from order to delivery. Brilliant service. Thank you very much. M.L. UK
Your ordering system worked very well and I extend my thanks for your prompt and pleasant service. Best regards, G.J. Canada
Below are some of the comments we have received from our customers. We always welcome feedback from our customers - please contact us using the details on our contact page.
Today I received the book that I had been waiting "forever" to purchases and I am ecstatic with it. I love it and wanted to thank you dearly for making it possible for my receiving the discount. Thank you so much for the packaging and making it possible... L.C. USA
Received just in time before the postal strike. Many thanks to Tim for his photographic feats and to everyone for your excellent service. The book is exactly as described and it is a real pleasure to own. Many thanks. S.W. UK
The books arrived yesterday, and I picked them up at the post office today. They arrived in excellent condition. I am sure that is due to your care in packing them. It is no wonder your company wins customer service awards. You certainly have my vote. Thanks to all involved in finding these books and sending them on to me. I feel like I am writing to someone in the " Charing Cross" movie... W.P. Canada
Just to let you know that I received the book this morning, in perfect condition. Thank you so much for your great service. I was really pleased with the whole experience of ordering from you. S.M. UK
Delighted. Excellent service as always. Brilliant value. Please keep me on your mailing list. I.D. UK
Order received safely on 6th September. Again delighted with purchase and service- I can see why you have received 'Outstanding Customer Service' Award. It's a brilliant service! J.C. UK
Thank you so much Stella Books! You have become my favorite source (for feeding my habit.) I'm sure they will arrive safely... Again, many many thanks for being there. Your bookstores are a marvel. L.K. USA
I ordered this book 12 noon yesterday and it hit my desk in London at 0845 this morning. Nice copy. Much pleased. Five gold stars for delivery service. Thankyou very much. M.E. UK
I have received the books as noted below this morning. I am very pleased with them. I cannot praise your company enough. Your customer service has been excellent. Unfortunately I do not need to buy many children's books at the moment now as my children are grown up so will probably not need to use your service very often but If and when I have grandchildren I will remember you!! Thank you and your staff very much on my behalf... P.J. UK
I am very pleased with your honest, efficient service and helpful, friendly communication.... My wife and I also appreciated your color brochure. What a charming location you have for your business setting. Also it is plain to see that the staff are all very happy, aimable people. D.K.M. Canada
Just a quick email to let you know our latest book order arrived safely today, beautifully presented and packaged as before. Many thanks for the care taken and the efficiency of your service. It is much appreciated. We will continue to check your website to see if there are any other books we have not yet purchased and look forward to doing business with you again. A.F. Australia
Hi just to confirm receipt of my order. Can I say that your service exceeds excellent in my estimation and the book was exactly as described re condition and superbly packaged. Well done I shall certainly be buying from you in future. D.A. UK
Lovely looking website. A pleasure to receive it (your newsletter). Have passed it on to some friends. J.M. Canada
Just a quick e-mail to let you know my book has arrived, beautifully packed and in excellent condition. I didn't expect the dust jacket to be in a removable laminated sleeve, that shows attention to detail which is much appreciated. I have been looking for this particular edition for a considerable time and I'm really pleased you were able to help. I'd just like to finish by saying that I have never had better dealings with any book seller, ever. Now that I have found you, be assured I shall be back when the need arises. M.S. UK
Thanks for the info. regarding despatch of my order. Once again, many thanks for a first class service and may I compliment you on your excellent website. R.S. UK
I would just like to say, how useful, I find the pictures of the book covers. I appreciate to do this for all your stock would probably be an enormous task but sometimes the descriptions are very similar and to see the cover has saved me on many occasions, from purchasing a book I already own. I also, love receiving your newsletters. J.C. UK
Thank you for the message concerning this order. My book arrived today, and I am very pleased with it, just as with the previous Annual I ordered from you recently. What particularly impresses me regarding Stella Books is the high standard of accuracy you apply to the descriptions of books you offer for sale. R.P. UK
I have received the books as noted below this morning. I am very pleased with them. I cannot praise your company enough. Your customer service has been excellent. Thank you and your staff very much on my behalf also at Stella Books. P.J. UK
Both packages arrived first post yesterday in perfect condition. That is total transit time of about 19 hours, I guess, from order to delivery. Brilliant service. Thank you very much. M.L. UK
Your ordering system worked very well and I extend my thanks for your prompt and pleasant service. Best regards, G.J. Canada